Our Enduring Commitments

Acceptance

We invite you to engage with our offerings. By accessing or using our website, you acknowledge that you have read, understood, and agreed to these terms. This agreement forms a careful bond between you and Kni Quella, guiding your experience with our handcrafted knitting needles. If you do not agree, please refrain from using our site. Your continued use signifies acceptance of any modifications we may introduce over time. Let this understanding set the foundation for a harmonious relationship.

Eligibility

To partake in the beauty of our creations, you must be at least 18 years of age or possess the consent of a guardian. By entering into this agreement, you affirm your eligibility. Should you represent an entity, your authority to bind said entity is essential. We hold the right to verify your age and eligibility, ensuring that our community flourishes with respectful and responsible participants. Together, we honor the make with integrity.

Account & Security

Creating an account is a lasting step in your knitting path. We encourage you to provide accurate information to enhance your experience. Safeguarding your account is paramount. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. Should you suspect any unauthorized use, we urge you to contact us promptly. We will work diligently to protect your connection with Kni Quella.

Orders & Payment

When you place an order, you enter into a covenant with us. We accept orders based on product availability and our ability to fulfill them. Payment must be made in full at the time of purchase. We accept various payment methods, and you agree to provide accurate billing information. Should an error arise concerning pricing or product availability, we will communicate openly and respectfully to resolve the matter, honoring your trust in us.

Shipping & Delivery

Shipping is an integral part of your experience. We strive to process your order with care and efficiency. Once your order is dispatched, we will provide tracking information to guide you. While we aim for timely delivery, factors beyond our control may affect shipment. We appreciate your patience and understanding as we navigate the path of ensuring your handcrafted needles arrive safely. This is a shared commitment to honoring the make.

Returns & Refunds

Your satisfaction is a cherished aspect of our mission. If our products do not meet your expectations, we welcome you to initiate a return within the specified time frame. Please ensure items are unused and in their original packaging. We will process refunds with attention, honoring the exchange of energy that occurs with each transaction. Reach out to us with your return request, and we will guide you through this enduring process.

Limitation of Liability

Our commitment to you includes a limitation of liability. We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. This encompasses, but is not limited to, lost profits, data, or personal injury. By using our services, you agree to this limitation, allowing us to foster a safe and respectful environment for all. We value your understanding as we engage in this careful make together.