Guidance on Returns and Exchanges

Return Window

We honor the commitment to your make. Should you find that your Kni Quella product does not meet your expectations, we offer a return window of thirty days from the date of delivery. During this time, you may reflect upon your purchase and decide whether it aligns with your creative path. We ask that items remain unused and in their original packaging, as this ensures the lasting integrity of the product.

How to Initiate

To initiate a return, please reach out to our dedicated team at [email protected]. In your correspondence, include your order number and a brief description of your reason for return. Our team will guide you through the process, ensuring that each step is clear and respectful. This is a path we embark on together, honoring your needs and preferences.

What’s Returnable

Only items that are unused, in their original condition, and accompanied by all packaging are returnable. Items that have been used or show signs of wear cannot be returned, as we believe in the care of each tool. Please take care when selecting your needles, as the right choice enhances the joy of creation. If you have questions about your selection, feel free to reach out for guidance.

What’s Final Sale

Certain items may be deemed final sale and are thus not eligible for return. This includes any customized products or special orders tailored to individual preferences. We encourage you to consider these items carefully before making a decision, as they are crafted with a unique spirit meant for your specific needs.

Refund Method & Timeline

Refunds will be processed to the original payment method used at the time of purchase. Kindly allow up to fourteen business days for the transaction to reflect in your account. We understand that waiting can be challenging, but the process is rooted in respect for both your time and our commitment to quality. Should there be any discrepancies, do not hesitate to reach out.

Damaged or Wrong Items

In the rare event that you receive a damaged or incorrect item, we deeply apologize for this oversight. Please contact us at [email protected] within thirty days of receiving your order. Provide clear details and photographs of the issue, and we will ensure that the matter is resolved promptly. Your satisfaction is our priority, and we will honor our commitment to rectify any errors.

Return Shipping

Return shipping is the responsibility of the customer, unless Kni Quella has made an error in fulfilling your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. This safeguards your return path and ensures that your tools find their way back to us safely. Once your return is received and inspected, we will proceed with processing your refund.